4kbd's Privacy Policy — Your data, our responsibility.

Welcome to 4kbd.pro. This Privacy Policy ("Policy") explains 4kbd's practices regarding the collection, use, storage, and protection of your personal information. By using the 4kbd platform, you are considered to have read and accepted this Privacy Policy.

We believe digital privacy is a fundamental right for every user. That is why this policy is written in plain, accessible language — so you can truly understand what we do with your data.

This policy applies to 4kbd's website, mobile app, and other digital services. Where any partner site or service has its own separate privacy policy, this will be clearly stated there.

4kbd only collects the information necessary to provide you with our services. We do not collect data we don't need.

Personal Identification Information:

• Full name and date of birth — required for account verification.
• Email address — for communication and notifications.
• Mobile number — for security verification and transaction confirmation.
• Residential address — required for KYC verification.

Identity Verification Documents (KYC):

• A copy of your National ID (NID) or passport.
• A utility bill or bank statement as proof of address.
• Selfie or photo — for identity verification.

Financial information:

• Mobile banking number (Mobile Banking, Nagad, Rocket).
• Transaction history — deposit and withdrawal records.
• Card or bank details (where applicable) are processed directly by the payment gateway — we do not store them ourselves.

Technical Information:

• IP address and device information.
• Browser type and operating system.
• Time spent on site and pages visited.
• Gaming history and preferences.

We collect your information through several methods. We are fully transparent about each one:

• Directly from you: You provide information directly during registration, KYC verification, deposits, and withdrawals.
• Automatically: Technical information is collected automatically via cookies, log files, and session tracking.
• From Third Parties: Limited information may be received from payment processors or identity verification services.
• From Public Sources: Public databases may occasionally be checked for fraud prevention purposes.

4kbd uses your information for specific, legitimate purposes. The table below clearly shows what data is used for and why:

4kbd shares your information with third parties only in the limited circumstances outlined below, and always with your protection in mind:

• Payment Processors: Necessary information is shared with approved payment gateways — including Mobile Banking, Nagad, and Rocket — to complete transactions.
• KYC verification services: Licensed third-party services may be used to verify your identity.
• Legal authorities: We may be required to disclose your information to courts or government agencies in response to a valid legal order.
• Fraud Prevention: Limited data may be shared with industry-standard anti-fraud networks.

4kbd uses cookies to enhance your experience on the website. Cookies are small data files stored in your browser.

The cookies we use:

• Essential cookies: For login sessions, security, and core functionality — these cannot be disabled.
• Performance Cookies: To analyze site speed and performance — with your consent.
• Functional Cookies: To remember your preferences — such as language or theme — with your consent.
• Analytics Cookies: To understand user behavior, with fully anonymous data — and only with your consent.

You can manage or delete cookies through your browser settings. However, disabling essential cookies may affect the functionality of certain features.

4kbd follows industry-leading security standards to protect your information. Our security framework operates on multiple layers:

• All sensitive data is stored with 256-bit AES encryption.
• All network communications are encrypted using TLS 1.3 protocol.
• Two-factor authentication (2FA) secures access to your account.
• Regular third-party security audits and penetration testing are conducted.
• A real-time monitoring system is in place to detect suspicious activity.
• Staff access to data is strictly controlled on a need-to-know basis.
• Data backups are performed regularly and a disaster recovery plan is in place.

Under 4kbd's privacy policy, you have several important rights over your own data. These rights are real and enforceable — not just words on paper.

• Right to Know: Contact our support team if you would like to know what information we hold about you.
• Right to Rectification: To correct inaccurate or outdated information, submit a request through Account Settings or Support.
• Right to Erasure: Under certain circumstances, you may request deletion of your account and associated data.
• Right to Restrict Processing: In certain cases, you may request that we limit how your data is used.
• Right to Data Portability: You can request a copy of your data in a structured, portable format.
• Right to object: You may object to marketing communications or certain types of data processing.
• Right to Withdraw Consent: Where data is processed on the basis of consent, you may withdraw that consent at any time.

To exercise any of these rights, email [email protected] or reach out via live chat. We aim to respond within 30 days.

4kbd does not retain your data indefinitely. We have a clear data retention policy:

• While the account is active: All necessary data is retained.
• After account closure: Financial transaction records are kept for a minimum of 5 years as required by law.
• KYC documents: For the duration specified by regulatory authority guidelines.
• Marketing Information: You will be removed from marketing lists as soon as consent is withdrawn.
• Log Files: Security logs are typically retained for up to 12 months.

4kbd is strictly for users aged 18 and above. We never knowingly collect or process data from minors.

• Age verification at the time of registration is mandatory.
• Age is verified during the KYC process using date of birth and a valid identity document.
• If an account belonging to a minor is identified, it is immediately suspended and the associated data is deleted.

This Privacy Policy may be updated from time to time due to business needs, legal changes, or technical improvements.

• You will be notified in advance by email of any significant changes.
• For minor changes, only the "Last Updated" date at the top of this page will be revised.
• Continued use of the platform after any changes constitutes acceptance of the updated policy.
• If you object to the updated policy, you may request that your account be closed.

For any questions, concerns, or requests regarding this privacy policy, please contact our data protection team:

• Email: [email protected] — we typically respond within 24 hours.
• Live Chat: Available 24/7 — average response time under 2 minutes.
• Data Deletion Request: Send an email to [email protected] with the subject line "Data Deletion Request".

We take every privacy-related request seriously and work to resolve it as quickly as possible.